Help
Returns
Out of Stock Products
Taxes
Shipping
Free Shipping Qualification
- The order must be shipped to a single location within the contiguous United States
- The order must contain $69 worth of items.
- Order will be shipped by Bella Viva's Carrier of Choice.
Order Processing Time
In most cases, orders placed by 10 AM PST will ship the same day. During, but not limited to, weekends and holidays, please allow up to 3 business days to process your order. Although this is rare, it may occur. Please feel free to contact us regarding your order or shipping time.
3 to 7 Business Days Shipping
Our shipping department is located near our farm in California. Orders shipped closer to the West Coast may experience shorter shipping durations than orders shipped to the East Coast or U.S. Territories. Many Free Shipping orders are shipped via Priority Mail which often takes 3 to 5 business days. Contact Customer Care before placing a time-sensitive order. CustomerExperience@BellaViva.com
Free Shipping to the Contiguous U.S.
Addresses within the contiguous U.S. are eligible for Free Ground Shipping.
Returns
30 day 100% satisfaction is guaranteed!
If you are not fully satisfied with your products please contact us immediately. You can reach us at customerexperience@bellaviva.com or through our toll free number 855-888-8482 Monday – Friday 9 AM - 5 PM PST. Once we have received your inquiry, our customer experience team will contact you within 24 hours.
Out of Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 10 AM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Taxes
California state constitution imposes limitations on the taxing of food. The majority of the products found on BellaViva.com are food products for off-site consumption and are not taxed. Our Store shall automatically charge and withhold the applicable sales tax for non food items delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.